Privacy policy
Introduction
This Privacy Notice details the types of personal information we collect, how we store, handle, and use this information, with whom we share it, and the usage and disclosure of your information. We also describe the measures we take to ensure the security of your information and how you can contact us regarding our privacy practices. This Privacy Notice is part of our Terms of Use and governs your use of our websites and any services we offer. By visiting our websites or using any services provided by Mazhalai, you agree to and accept the current practices and policies governing your use of our websites and services. Furthermore, by accepting this Privacy Notice, you consent to the collection, handling, usage, disclosure, and transfer of your personal information as described herein.
Information we collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we gather information about the individual web pages or products you view, the websites or search terms that refer you to the Site, and how you interact with the Site. We refer to this automatically-collected data as “Device Information.”
We collect "personal" information from you only when you provide it to us. For instance, if you purchase clothes or any other merchandise from us, we may collect your name, mailing address, telephone number, and email address. This can occur when you register as a member, engage in transactions, search for products and/or services, use our mobile applications, contact us via phone or email, communicate with us through social media, or participate in chats.
How we use the information we collect
Your trust is invaluable to Mazhalai and we are unwavering in our commitment to safeguarding your privacy. Under no circumstances will we ever lend, trade, or swap your email address with any other company for their marketing purposes without your explicit consent. Protecting your personal information is a fundamental principle that underpins our operations. However, we may utilize your data for internal purposes, such as keeping you updated on your order status, enhancing and maintaining the quality of our products and services, and evaluating our performance to deliver an exceptional experience tailored to your needs. We assure you that we will never compromise your privacy.
We may utilize the information we gather about you to:
Register and manage your membership accounts across our websites.
Provide the products or services you have requested.
Process, validate, confirm, verify, deliver, and track your purchases, including payment processing, shipping arrangements, handling returns and refunds, and contacting you about your orders, potentially via telephone.
Maintain a record of your purchases made on our sites.
Communicate with you regarding our products, services, offers, events, and promotions, and suggest offerings that may be of interest to you.
Analyze and enhance our marketing communications and strategies, including tracking the receipt and reading of emails sent to you.
Analyze trends and statistics related to visitor usage of our websites, mobile applications, social media platforms, and the purchases made on our sites.
Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, as well as manage risk exposure by identifying potential hackers and other unauthorized users.
Enforce our Website Terms of Use and Product Policies.
Comply with applicable legal requirements, industry standards, and our policies related to privacy and data protection.
Links to Other Websites
We collaborate with a third-party service provider to collect analytics data on our behalf. These sites may be operated by companies that are not affiliated with us. They may gather anonymous information about your visits to our website and your interactions with our products and services. Additionally, we may utilize information about your visits to our website and other websites to streamline our business policies and enhance our website's user experience. This anonymous data is collected through the implementation of a code, which is an industry-standard technology widely used by most major websites. No personally identifiable information is collected or utilized in this process. The service provider does not have access to your name, phone number, address, email address, or any other personally identifying details. We are not responsible for the content, usage, or privacy practices of any websites not affiliated with us.
Children's Privacy
Mazhalai does not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
We do not “share” or “sell” personal information of individuals under 13 years of age.
If we learn that a user is under thirteen years of age, we will promptly delete any personal information that the individual has provided to us.
